Effective 1 May 2014
General Terms and Conditions for Residential Customers
The supply of electricity to you will not fail to comply with that guarantee if you have used the electricity in an unreasonable manner or have used it to an unreasonable extent, if the supply would otherwise have complied with the guarantee. Nor will the supply of electricity to you fail to comply with the guarantee if we have advised you in writing that the supply to you is likely to be worse than the supply that generally applies and you have accepted that in writing. The guarantee is not therefore unqualified — it is qualified as provided for in the Consumer Guarantees Act. Given that circumstances could arise that are unforeseeable or beyond our control, we cannot guarantee that electricity supply will be continuous or fault free.
If you comply with this clause 9.3, we will reconnect you promptly.
as the result of any fraud or dishonesty by you;
unless the circumstances arise directly from a breach by us of our obligations to you.
Effective 1 May 2014
Schedule of Fees and Charges for Residential Customers
In unusual circumstances we may need to pass on additional charges. These are listed below.
|Remote Reconnection and Disconnection Requests||$20.00|
|Manual Reconnection and Disconnection Requests||$150.00|
|Afterhours Meter Services||$100.00|
|Specific Appointment Time for Meter Services||$50.00|
|Metering investigation, where no fault is found.||$150.00|
|Late Payment Penalty (may apply for repeat missed payments)||$1 per day|
|Other Services including special meter reads and meter installations||These charges vary, please contact us if you need a quote.|
Earn up to 16c / kWh selling your export solar with P2 Power.*
|Rates for Generators||Low User||Standard User|
|Grid Power per kWh||22c||18c|
|Premium Buyback Rate per kWh*||16c||16c|
|Standard Buyback Rate per kWh||8c||8c|
All prices exclude GST.
The Premium Buyback rate applies to the first 50kWh exported each fortnight for power sold to other SolarShare customers.
When you join you’ll go on the waiting list, and as new buyers join P2, sellers on the waiting list will transfer to the Premium rate.
You can jump the queue if two customers without solar panels use your referral code when they join.
CONDITIONS OF THIS AUTHORITY
, we’ve sent you an email with a PDF copy of the direct debit form.
You can also open one here: Direct Debit PDF.
Please complete and return the form to us at email@example.com. A good photo is ok if you don’t have a scanner.
Once we’ve received the signed form back you won’t need to do anything else, and we’ll keep you posted as your switch goes through.
Thanks for signing up to pay by direct debit. We confirm details of the direct debit authority received from you on for your records.
Your account name:
Your account number:
Your contact details:
You confirm that you are able to operate your nominated bank account on your own and you authorise your bank to debit your account with the amounts of direct debits from us (EMH Trade Limited with authorisation code 3850492) in accordance with this authority until further notice.
You agree that this authority is subject to your bank’s terms and conditions that relate to your account, and the specific conditions relating to the notices and disputes below.
Help our mission to fund solar panels for Te Huruhi Primary and Waiheke High School. When you join, just enter your school of choice in the Promo Code field.
When they reach 100 supporters, each school will win a solar power system to the value of $5,000!
Promotion ends April 30th 2016. Offer applies to Residential connections on the Vector/UN network. “Supporters” means completed switches of an ICP (Installation Control Point) to P2 Power.